Rules and Documents

The following are summaries of our schemes. The full text of the schemes is available from İNTEGRA96.

• Your application is reviewed for whether it falls within our scope and for competent personnel, suitable equipment and impartiality.
• A written quotation is prepared for an accepted request; the person who prepares the quotation cannot be the decision-maker for that file.
• No assessment begins before the contract is signed. Matters such as the decision rule and destructive testing are agreed with you before the contract.
• An application is rejected, with reasons given, if it is outside our scope, if competent personnel or equipment are not available, if there is an unacceptable risk to impartiality, or if an application for the same product has been made to another notified body.

Decisions are notified in writing, stating the right of appeal, and are forwarded to the notifying authority. The current status of certificates can be verified on the certificate verification page.

• Fees are independent of the assessment outcome. No fees are charged that depend on the conformity decision, the number of certificates or a favourable outcome.
• Fees are applied on the same basis to all customers within the same scope.
• Where an assessment is unsuccessful, fees are charged for the work actually performed. Re-testing, re-inspection and additional site visits are charged separately and are notified at the quotation stage.
• Discounts may be based only on predefined objective criteria such as volume, multiple products or contract duration.
• Non-payment does not affect the assessment outcome; the certificate may be withheld until the payment provided for in the contract has been made.

Source: T.04 Fee Instruction. Current fees are stated in the quotation.

A mark or number is used only for the activity it covers and only while the scope is valid. Rules for certificate holders:

• The İNTEGRA96 and accreditation marks are used only for the certified product and the model/type stated on the certificate; they may not be extended to products outside the scope.
• The mark may not be used in a way that gives the impression that the product has been approved by İNTEGRA96; İNTEGRA96 does not approve products, it assesses their conformity.
• If the certificate is suspended, withdrawn or expires, use of the mark is stopped immediately and promotional material is updated.
• The certificate may not be reproduced in part; it may only be reproduced in full, together with its annexes.
• The CE marking is affixed by the manufacturer. İNTEGRA96 does not affix the CE marking; the notified body number (2422) is used only for the legislation covered by the notification.

Where misuse is identified, written correction is requested; if it is not corrected, the suspension and withdrawal process is initiated. Source: T.02 Instruction on the Use of Logos, Marks, Accreditation and NB Numbers.

Complaints and appeals are handled impartially in accordance with P.08 Procedure for the Evaluation of Complaints and Appeals. For the process and the submission form, see the Complaints and Appeals page.